I think Razer Synapse software got me banned

I made an appeal on why I got banned to them a few days ago. This is what I was given.

"Hello,

We noticed that your EA account broke EA’s gameplay rules.

Because your account was cheating, we’ve permanently blocked your access to Apex Legends’ online features.

• Read up on how to play by the rules at (link)
• Review our full user agreement. This is what you agree to when you play EA games or use EA Services:

What this means

When we talk about cheating, we mean things like using external tools, performing in-game exploits, or abusing glitches or bugs."

Yet, I'm on a new account doing the same thing using a controller on PC, having to go to Task Manager to delete "Lighting Service(32)" otherwise the game will crash for "violation of a software". And everything seems to be fine. I have the 4k damage badge with Bangalore (18 kills rip) with the new account and my name is "Bannd4Being2Good".

So far, nothing has happened to that account and I'm still currently playing the game just fine. Level 27 right now, even though Apex Tracker shows me at level 8.

I just re-read that email and I think Razer's mouse RGB program called "Razer Synapse" got me banned because of LightingService(32 bit) that crashes the game. And so the EAC thinks I'm trying to use a 3rd party software tool to cheat in the game... Do you think that could be the root cause of it all? Seems more plausible. Every time I open the game, I keep forgetting to delete it. So the game crashes, I delete LightingService (32 bit) and reopen the game. Then, I'm able to play perfectly fine.