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game26o1's avatar
game26o1
Rising Novice
1 month ago

I was banned in Apex Legends

I was banned in Apex Legends. I hadn’t played on my secondary account at all, until my main account got banned around September last year. I submitted three appeals already, but nothing changed, so I tried to accept it.

I wanted to play Apex again, so I started playing on this secondary account around the beginning of January this year. Then this account got banned too. I have never used hacks, cheats, or anything like that on any account.

I don’t understand why this account was also banned for the reason “Gameplay enhancement in your EA Account.” I only played 2–3 matches.

I know that submitting a TOS appeal is the only option in this situation, I will never be able to play Apex again. What should I do?

(google translate)

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. As you mentioned, the only option is to submit an appeal with ToS. Instructions for that can be found in this article. Thanks!

  • Ilsa2365's avatar
    Ilsa2365
    Seasoned Newcomer
    1 month ago

    i have the same exact reply from ToS just like that, but different case. i Think they didnt check completly into the matter that we said. i bring the evidence, even the ip logged in different region ( hacker ), still nothing. Two full Investigation sounds like template answer from ToS. 5 years grinding, 2 heirloom, gone

  • game26o1's avatar
    game26o1
    Rising Novice
    1 month ago

    " i Think they didnt check completly into the matter that we said"  true

  • game26o1's avatar
    game26o1
    Rising Novice
    1 month ago

    We have received your most recent correspondence expressing concerns about the action that was taken on your account. After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures. Due to this violation, we will not remove the sanction that was applied to your account.

    Update nice BOT

  • Ilsa2365's avatar
    Ilsa2365
    Seasoned Newcomer
    1 month ago

    if you notice, i create new id, play ranked, and there is soooo many new account, level 25-80 (tier 1, below 500 ) in the game, Gold-plat lobby. i Dont know, i think they banned everyone or many new user? 

    i am appealing for the 5th time in 1,5 week btw, still nothing 😅😅

  • Codezz's avatar
    Codezz
    Rising Novice
    1 month ago

    download your account data it will show ips of logins and it will tell you what you ban was for. mine says i was aim snapping on xbox but i dont have an xbox xD

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