Forum Discussion

4 years ago

Missing Heirloom

So we recently had the Genesis event in Apex Legends, with some cool skins, and the option of purchasing all 24 to obtain the very cool Revenant Heirloom. I was planning on buying some of the skins a...

discussion

gg123xyz

4 years ago

https://answers.ea.com/t5/Bug-Reports/ps4-i-didn-t-get-my-revenant-heirloom-when-i-bought-24-packs/m-p/10500385#M64654

thats the link to my bug report. i chatted with origin support twice and they said they were looking into it and check the official twitter for a response and to make a bug report so i did so make a bug report. link to my bug report and that might help us.

SkyMirage25
4 years ago
So the key is to talk to origin support and not EA? All EA has told me is "we can't do anything", and they proceeded to ignore me 6 different times with different agents if I could receive a refund.
- EA_Mako
  Community Manager
  4 years ago
  Hey @SkyMirage25,
  
  Origin and EA support are the same thing, just to clarify.
  
  Support is not able to grant heirlooms, so in this case they'd instead direct anyone affected to create a bug report as in the post above so it can be investigated.
  
  This situation with some people completing the collection event without being granted Revenant's heirloom is on our radar and is being looked into, though we don't have further updates beyond that just yet. Thanks for the additional report there!
  - SkyMirage25
    4 years ago
    @EA_Mako I was told that no logs are kept for player accounts, but I'd read in the past how players had lost stuff and had it restored. So what I don't understand is how this was done if no logs were kept. I'd think that there would be logs for player accounts based on in game purchases, or for there at least to be a way to restore the apex coins to my account so that I can purchase something else instead, ie: the summer bundles