Forum Discussion

2 years ago

My account was permanently banned by hacking, please help me.

My account was permanently banned by hacking, please help me. Hello, I am an APEX Chinese player, since the fourth season, I played more or less 2 hours, but on 000/2023/6, my account was hacked an...

discussion

EA_Lanna

Community Manager

2 years ago

Hi @Hz_Krystal,

I'm sorry, you're on the community boards; Answers HQ. We aren't able to help with bans here. It sounds like you're looking for the Terms of Service team. They can review any ban/suspensions on the account for you if you think there's been a mix-up with the ban and they'll lift it if the investigation confirms no rules were broken. To reach them, please fill out the webform.

These EA Help guides will provide more guidance on bans too:

- EA_Lanna

Hz_Krystal

2 years ago

But they simply helped me solve the problem, kept asking me to change my password, and did not deal with my account ban at all

EA_Lanna
Community Manager
2 years ago
Hi @Hz_Krystal,

The support team won't be able to help you with a ban, but our Terms of Service team can look into it for you.

You need to fill out the webform. In the link I shared it shares this:

@EA_Help wrote:

Click Contact Us.

Sign in to your EA Account that has the lock, ban, or suspension, if you haven’t already.

Click the plus sign in the Email section to fill out our webform and give us the details about your lock, ban, or suspension.

...Put this info in the case description:

Your username.

This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game-specific User ID, or game-specific username.

Your Answers HQ username is the same as your EA ID, but your username for a game-specific forum, like The Sims, can be different. Make sure you give us your username and the specific forum and what language it’s in when you reach out to us.

Need help finding your mobile User ID? Learn how to find your ID for the mobile games you play.

Email address that's on your locked, banned, or suspended EA Account.

If you're playing a mobile game, your email address may not be linked to it. Email us using an email address that's linked to an EA Account so you can get more information.

Detailed info that includes any error or notification messages that you saw.

Tell us what’s going on and why we need to take another look at the action that we took on your account.

If you follow those steps, the case will go through to the Terms of Service team and they'll get back to you by email from noreply@ea.com when they finished investigating it for you.

- EA_Lanna