Forum Discussion

Sassysnake007's avatar
Sassysnake007
5 years ago

My apex says I'm unable to connect to EA servers and I don't know how to fix it

So since around July for some reason whenever I try to play apex it won't connect it says that it's retrieving the matchmaking system and then tells me that it's unable to connect to EA servers, I th...
discussion
DarthValtrex's avatar
DarthValtrex
Hero (Retired)
5 years ago
@Sassysnake007 What platform are you on? Does it even show you the list of servers? If so, what is the ping on the servers your playing on?

Is there any possibility your passwords don't match?
  • Sassysnake007's avatar
    Sassysnake007
    5 years ago
    @DarthValtrex I'm using my PS4 and whenever I bring up my servers it doesn't come up with anything at all as for my passwords not matching I'm not quite sure of what you mean.
    • DarthValtrex's avatar
      DarthValtrex
      Hero (Retired)
      5 years ago
      @Sassysnake007 Hmm password was more so for people on PC.

      Okay, so how much free space do you have your PS4? When you get to the load screen are you able to pull up the list of servers that you can select? If so what are your ping numbers showing? You should still be able to connect even with high ping, I have played on servers when I had 220 ping.

      Is it only this game? or do you have issues connecting with other games as well?
      • CAGOA34's avatar
        CAGOA34
        5 years ago
        @DarthValtrex Hey Darth I had problems with call of duty starting on PS4, you maybe know what this is as I can't remember completely but it requires doing something similar to clear cache on Xbox, like defragment HDD on PC it fixed cod for me it was completely unable to connect before doing it and requires a fresh install.

About Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.31,064 PostsLatest Activity: 2 hours ago