Forum Discussion

Seasoned Newcomer

8 months ago

Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours ...

discussion

EA_Aljo

Community Manager

8 months ago

Hi there. Did that second case ever change to the Transferred status? Since they said it's supposed to be transferred, that should be happening any time if it hasn't by now. The support team will be investigating the issue then and that could take a few days.

Iyzel

Seasoned Newcomer

8 months ago

Hi, the status of all cases is still "In Progress"

EA_Aljo
Community Manager
8 months ago
You'll need to open a new case then. That can be done here. When you get in touch with an advisor, ask them for an update on the previous cases.
- Iyzel
  Seasoned Newcomer
  8 months ago
  That's what I've done - (the chat I mentioned above), and then Agent #3 said both cases are fine and that EA will “eventually” get back to me.
  - EA_Aljo
    Community Manager
    8 months ago
    Ok. You'll just have to wait for an update then. Please keep an eye on your email.