Same issue and here is what EA told me.
youSo I won't get a pack with a legendary to resolve the issue?
VipinPlease do not worry about this , if this is a emerging issue and once the team finish working upon, It will work as intended on the game accounts.
Although we have received some contacts , the numbers of contacts are less.
Vipinand the team is gathering more information so it could be work upon and fix for everyone.
VipinI have created a case about this issue (Case: 47430587) and drafted an e-mail. As per the default system , it will reach your e-mail address once this chat will ends,
VipinCase: 47430587
youOkay. But that still means that you are fixing g the system and not awarding legendaries to those who reached level 100. In other words. I will have to buy more packs to receive what I already should have. That is not right.
VipinThe option to manually update any content in the game is not available with us,
VipinIf this is a syncing issue,
and we put any content which is intended to come in the account , might could break the coding.
VipinHence, the server will provide the items which is entitle to receive for the account. ?
It is 100 % server base for the security and safety for the account.
youSo in other words. No fix available for people to get their legendaries. Why not just award coins to purchase the packs and get the legendaries?
