Random Apex Ban

I have already submitted the claim, it was confirmed cheating? This is incredibly frustrating. I've never downloaded nor used a hack in my life. There was no proof given, merely, "the ban is correct." How does that make sense from a customer service standpoint. I've had the game for more than 6 years. I submitted another appeal, but this is super frustrating given, I came back to the game after not playing in a long time, and wanted to have fun. EA_Aljo​ Can I be connected to someone in customer service or ToS team, because ai bot is not helpful and there was not an explanation for the ban.