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w576594011's avatar
w576594011
3 years ago
Solved

Apex got banned for no reason.

Subject: [Apex Legends]My account got banned for no reason. Text:  Good day EA: Hello! I really need your help. I got banned in Apex Legends for no reason, and I didn't get any e-mail that telling...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @w576594011,  

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations I would recommend checking out our Help Links below. 

    

  

Thanks!    

w576594011's avatar
w576594011
3 years ago

Hi @EA_Illium,

Thanks for your reply! I have been tried https://help.ea.com/en/contact-us/  this website for many times, but the website seems work bad in my region(China mainland), no matter which server I choose, I can see nothing in center of the page. I put a picture here. I'll keep trying, but I really want your help.

Thank you again!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @w576594011 

    Looking at the image you posted, try changing the region shown at the top right of the screen, thanks.

    • Zenkey151's avatar
      Zenkey151
      3 years ago
      @EA_Barry Account banned for no reason no mail why banned I still haven't processed my account

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