Re: Ban time uncertainty

Hi @Chebkek, 

The emails usually are correct. You could check-in with the customer support team to double-check what the ban duration might be. They won't be able to make any changes to the ban for you but they may be able to see a time-length so you know what to expect. If they can't see that information, they'll help you by escalating it to Terms of Service to verify. 

You can reach the support team by selecting 'contact us' on help.ea.com.

- EA_Lanna