Forum Discussion

Community Manager

Re: Banned for no reason

Your ticket/appeal has to enter a queue and once it reaches the top of that queue it then needs to be investigated which differs each time as no two cases are identical. I'll share this quote from here "When will I hear from you about a ban or suspension?":

@EA_Help wrote:

We review each form we get on a case-by-case basis. While we try as hard as we can to reply within five business days, we’re human. Sometimes we’ll need longer to do it right.

Look for emails from noreply@ea.com. We send our first emails about bans and suspensions and our replies to you from that address.

Essentially, there isn't any set time we could offer for a response.

- EA_Lanna

2 Replies

Flardryn01
4 years ago
@EA_Lanna sorry to disturb you but I have a quick question i got a mail from ea help for this ban problem but mail don't say anthing about my ban situation just reset password and when I get in to my cases it's says fixed nothing else can't find about did my ban unbanned or I am still banned how can I find out ?
EA_Lanna
Community Manager
4 years ago
Hi @Flardryn01,

Sorry for the delay in responding. Your tag got lost in a sea of notifications.

If you're in any way concerned your appeal case is not on it's way to the Terms of Service team, definitely link in with the support team. Keep in mind, the support team are in the same position we are here on the forums, they can't help with the ban itself or investigate it. They will, however, be able to double check the case statues for you and help to ease those concerns or if the case failed to send to Terms of Service the advisor will correct that asap, etc. Once they get a good look at it, they'll be better able to chat to you about your case.

You can connect with them using one of these channels:

EA Help website - Phone/Chat/Email - Availability may vary

Twitter - Select the message icon to get assistance

Facebook - You can select the 'send message' option on the accounts home page

Thanks,

- EA_Lanna