Forum Discussion

Re: Customer support rude and toxic.

@waluigidawinner Lolz for the opinion part 10 times, you’re on a forum. Not everybody reads every reply so they’ll just read your OP and then give an opinion.

I get your point and that’s why I gave some advice. I’m an analogy man myself so that’s why I commented.

You know why nobody comments on the rude/toxic part? Seeing that I know most names that replied on your post, most of us here have either dealt with or heard/know about their disposition towards customers regarding refunds or just inquiries in general. You’re not the first and certainly not the last.

Most make claims of accounts hacked/being banned while not even on their accounts and customer service doesn’t do anything about it usually and I’ve seen more than 20 such threads. Most claim to even have money spend and such and that doesn’t warrant a better response so the odds of you getting money back are unfortunately slim.

5 Replies

warslag
6 years ago
@waluigidawinner
The irony in what you're saying about EA is that the customer support staff are all just ordinary workers and thouroughly decent people. Whatever you may think about the company you can't blame the EA support staff for that since they don't make the policy or rules. They're just doing their job and they love helping people. They really do. 🙂
waluigidawinner
6 years ago
@warslag The live chat support is an abomination and should not be called support in the slightest form. I've had a few encounters with different companies over the years and what you said is usually correct, but most definitely not in this case. I've even had contact with the phone support which was WAY nicer and actually tried to help even being tied down by the ridiculous rules set up by EA for them to adhere too. If you think lying is the correct way for customer support to "handle" their cases you are out of your mind.
ElBirri
6 years ago
@waluigidawinnerdude sorry but no refund, is your fault no telling you cousin: DON'T BUY ANYTHING!

remember, kids are curious so you need to tell him what not to do in you pc.

i have a nephew, the dad borrow his cellphone to play games and my nephew buy app games thx to dad google account (he spent 100$), gg.
and THIS is a solution for you future.
MandatoryIDtag
6 years ago
Man this thread got salty.
@waluigidawinner you could try appealing it.
that's basically your only option, but again it'll probably get you nowhere.
Sucks but it is what it is, all saltiness aside maybe stress the importance of not spending your in game currencies to the young'en before you let them play your games in future. 😳
d3adc3II
6 years ago
@MandatoryIDtag wrote:
First off, every server is automated by default and second I know for a fact it is most definitely not "impossible".
It's impossible due to the refund policy, not because of technical aspect. They're just customer support, if the policy won't allow them to do so, most likely they can't do much