Forum Discussion

Community Manager

Re: False Ban for cheating

I'm afraid there isn't an alternate route to have bans looked into aside from submitting an appeal to the Terms of Service (TOS) team, as they base those decisions on what can be verified in our records and have the final say in those matters.

That said, you're more than welcome to submit another appeal and someone else from the TOS team will do a fresh investigation to see if something was missed that could get you back into the account here.

If you haven't already, please reach out to an advisor again and they'll send this back up to the TOS team to be reviewed.

3 Replies

LieutanentSmitt
5 years ago
How was I banned when I nor anyone else has had access to my EA and Apex account. I was falsely banned I haven’t play this game in months and the one day I decide to play i and banned. I play on the Xbox series S and I do not play PC.
How can we go about getting my account unbanned?
E9ine_AC
Hero+
5 years ago
@LieutanentSmitt Hey there, there is nothing that can be done here on the forums. This is information that only the terms of service teams have access to. So with that being said you may follow this link to file an appeal and to have the issue looked into.

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
OVRpriced
4 years ago
What about things that are out of the players control? Like on supply ship where when you revive someone and your put in the wall? on that chance of happening (which I've seen) is that a qualification for exploiting and deserving of a ban?