Re: Help with accidental apex coin purchase

@Jordan2jadenSo, possible bad news...

The Terms of Service specifically states that in-game currency you purchase is non-refundable. That means that by requesting a refund from Microsoft, you broke the TOS.

I'm guessing it hasn't gone through on EA's end yet. When it does, you'll likely be banned.

On the other hand, Microsoft's Terms state that you can get a refund if you haven't used the in-game currency. So, it's possible that their end of the partnership gives them the freedom to offer refunds to their customers.

I would see if an EA advisor has any advice before it's too late, such as @EA_Kent or @EA_David .