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Re: Unable to purchase Apex Coins

I bought 1000 apex coins with the money in my steam wallet, but I haven't got them after 14 hours. Do I have to wait 24 hours?

5 Replies

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    5 years ago

    Hey @JQ_NIKONIKONI 

    Yes, you best wait till 24 hours have passed. 🙂

    If you still haven't received your coins after a day, you best reach out to the support team. An EA Advisor will make sure you will get the coins you've purchased.
    You can reach out to the support team by clicking on the link below:

    https://help.ea.com/en/contact-us/

    Here select the game: Apex Legends, your platform you've bought the coins on, and click on missing content.
    Here select Never received content, here your preferred contact option. 

  • Izaax_2fye's avatar
    Izaax_2fye
    3 years ago

    Bro I bought 1000 too and steam even accepted the purchase but didn't give me my apex counts it's been 4 days now

  • graceu7's avatar
    graceu7
    11 months ago

    I have waited 24 hours with my apex coins and haven't recieved them, i have tried to contact ea but told to resume case which doesn't do anything as im unable to join a live chat with someone who can actually help me

  • I'm in the same boat as you! What is going on with their support service? Been going round in circles the past few days to get my coins I purchased back and not a single message from support or a sign of a live chat anywhere on EA Help.

    Did you by any chance get your coins back? I have 2 days to receive the coins for a skin I want in the shop.

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