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Nothnbutsutton's avatar
Nothnbutsutton
6 years ago

Twitch Prime Octane skin not showing up

Hey, So I claimed the new Twitch Prime skin for Octane but I still haven't received it in game. It's been 3 days now so I'm not really sure what's going on. Any assistance would be greatly appreciat...
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QTIWB's avatar
QTIWB
6 years ago

I've had the same issue since the day the skin was released on Twitch Prime. I immediately claimed it and no matter what I do it hasn't showed up in game. :/

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @QTIWB wrote:

    I've had the same issue since the day the skin was released on Twitch Prime. I immediately claimed it and no matter what I do it hasn't showed up in game. :/

    @QTIWB 

    It sounds like the Twitch loot may have been sent to a different EA account that was linked up with your Twitch Prime membership. Please check out this article below detailing instructions on how to un-link and re-link accounts. If the Twitch promotional content is still missing, there is information at the bottom of the article on how to contact Twitch Support for assistance with missing Twitch Loot. 


    Twitch & Apex Legends

    https://help.ea.com/en-us/help/apex-legends/apex-legends/apex-legends-and-twitch

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