Forum Discussion

Diabolicalllll's avatar
3 years ago
Solved

Unfair ban

Dear EA Support Team,

I am writing this letter in regards to the  ban that has been placed on my account for allegedly engaging in harassment towards other players. While I understand the importance of upholding fair play and sportsmanship within your gaming community, I feel that this ban has been unjustly placed on me as I was simply defending myself against other players who were exhibiting bullying behavior towards me.

As you are aware, online gaming can be a highly competitive and intense environment, and unfortunately, it is not uncommon for players to engage in bullying behavior towards others. In my case, I have been the victim of repeated verbal harassment and cyberbullying by certain players on your platform. I have tried my best to ignore and avoid these players, but they continued to harass me and make derogatory comments about me personally and  my abilities in the game.

In response to their behavior, I admit that I did retaliate with some verbal responses of my own. However, I want to make it clear that my actions were purely in self-defense and were not intended to be hurtful or offensive towards anyone else. I simply wanted to defend myself and stand up to those who were bullying me. (Knowing english is my third language and i had no idea wat some words means) .

Im usually a friendly cooperate teammate and fun to play with, i communicate and do my best in game. ( ive sent a video to the EA team and i couldnt post it here cuz its 98 mb) . I understand that EA has a zero-tolerance policy towards bullying or harassment, and I fully support these rules. However, I strongly believe that my actions were justified given the circumstances, and I respectfully request that you reconsider your decision to ban my account. I have been a loyal and active member of your community for a long time, and I m devastated to lose all of my progress and hard work simply because I was defending myself.

I would be more than happy to discuss this matter further with you so i provided these videos to show you that im a friendly player i hope it will work as an information or evidence. I appreciate your time and attention to this matter and look forward to hearing back from you soon.


Thank you for taking the time to read this letter and to watch the video especially, and I hope to hear from you soon regarding the status of my account.


Ps:  a friend helped me and the internet to write this letter.

Sincerely,

Selssabil aka Sib.

(CM: Edited to remove html code that displayed in plain text, to improve readability)

  • Hello @Diabolicalllll,

    sadly, we cannot help you in the forum in regard to bans, as we do not have access to account details here - you will have to contact EA Support and dispute the ban there.

    If a player harasses you or anyone else in the game, please report them through the official channels listed here. A dedicated team will then take a look and decide on potential sanctions against those players.

    - Pythia

5 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @Diabolicalllll,

    sadly, we cannot help you in the forum in regard to bans, as we do not have access to account details here - you will have to contact EA Support and dispute the ban there.

    If a player harasses you or anyone else in the game, please report them through the official channels listed here. A dedicated team will then take a look and decide on potential sanctions against those players.

    - Pythia

  • @EA_Pythia Ive sent so many times explaining my situation, ive shared videos with the team but i got the same automted reply like no one cares or even bother to understand ...
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @Diabolicalllll,

    while videos may prove that other people are also breaking the rules, that does not excuse oneself from breaking the rules in retaliation. If you already contacted Support and your case has therefore been evaluated, there is nothing else that can be done.

    - Pythia 

  • @EA_Pythia Its not fair at all to be treated like this, ive worked so hard for that account i paid and i give up time and hard work for it, i hope you take this in consideration, An average gamer including me as well, get easily banned from such small and honest  mistake which ive explained and proved  Whereas celebrities from YouTube and twitch never got banned and they are doing this for many years, cheaters as well who got unbanned cuz they are famous and there are proof all over the youtube channels ..



    During the game in question, I was repeatedly targeted and harassed by another player. Despite my best efforts to ignore their behavior and continue playing, the player's actions became increasingly hostile and disruptive. As a result, I felt compelled to defend myself and retaliate. 



    All im hoping for  here is to look into the cases in two sides not sentence the account for perma ban cuz its so devastating to do to an average player, we are humans we are not robots we all make mistakes we we try to be better version of our selves and thats what we all hope for 😀
  • Unmei_99's avatar
    Unmei_99
    3 years ago

    EA ban specific curse words but does not ban hate speech, racism behaviour. I had written like 2 emails to complaint and reported in game as well, what I found is, those report buttoms are just decorations. EA actually replied to me they will not take any action and those racism speech are just different opinions. RIP. Probably use vioce chat to defense yourself next time.

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