Forum Discussion

2 years ago

What the heck do I do.

I was falsely match make banned by "snake:code" on apex legends. Keep in mind I'm on a switch lite, and I couldn't "movement hack" like this thing so smoothly demands that I did even if I wanted to...

discussion

demi___playzxX

2 years ago

I opened a case *once*. When I say I can't access it, when I open the support page, all I get is "EA cannot help you with this issue at this time."

SC3E101

Rising Ace

2 years ago

@demi___playzxX Did you receive any emails from the Terms of Service team yet or are they still looking at your case.

They normally email you after they finished their investigation.

demi___playzxX
2 years ago
Yep. Been receiving emails for 3 days. They kept handing off the case to a new employee almost every email and then eventually just closed it, for absolutely no reason.
- SC3E101
  Rising Ace
  2 years ago
  @demi___playzxX Are you appealing your ban to the Terms of Service team or to EA advisors?
  From what I can tell you are contacting EA advisors about your ban and they can't investigate bans, only the Terms of service team are able to investigate your ban.