Solved
When is my Apex Ticket going to be looked at?
I logged an Apex ticket, and it's been well over a month and there have been no updates to it. My account was hacked, someone cheated on it and got it banned. I had bought the new season pass and pre...
You will need to speak to our Terms of Service team in relation to any ban @DiligentSloth21.
If you have a case open with the team then you will need to wait for them to respond, they aim to respond within 14 business days but during busy periods it can take longer.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
