When will i get an heirloom?

My thing about heirloom is it feels smoother than hands and u can tell easier when switching weapons. Im lvl 502 on my account and opened so many packs and still don’t have 1 my last account was day 1 prolly around lvl 890 got banned for talking trash and only had 1 heirloom so really its pay to win or play for hours and hours on this game just to get heirloom. I’m having problem with servers like 30 ping and it’ll jump hit 200-300 ping and freeze my game im the only person on my WiFi and it’s so dog to get frozen mid fight. I’m on the closest server and still lag when I haven’t before so yea that’s fun.