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theNyuu's avatar
theNyuu
Seasoned Newcomer
2 days ago

Apex - Freezing/crashes, device instability

Hi team,

 

2 days ago, Apex started freezing on my Lenovo Legion Pro 5 16IRX8 rendering the device entirely dead and only possible way is to press and shutdown. At first I suspected a possible hardware issue, so I ran several stress tests to rule out hardware instability.

 

Tests performed:

OCCT CPU — 20 minO

CCT GPU — 20 min

OCCT Memory — 20 min

OCCT Power — 20 min

FurMark 1080p — 12 min

FurMark 1440p — 7 min

OCCT CPU — additional 30 min test, also stable

 

All tests completed without crashes or obvious instability. I've also taken the liberty of doing a Windows clean install because why not however the moment i installed Apex, boot it up the issue persists. I don't even need to load a game, it freezes after 5-10mins in the menu.

I've also tested Arc Raiders, which did not crash, while Apex continues to crash. Fortnite has also experienced crashes and both share the same anti-cheat (EAC)

At this point, I'm leaning towards the issue being related to Apex, Easy Anti-Cheat (EAC), or an interaction between EAC and my system/driver configuration, rather than a general hardware stability issue.

Can you provide further help on this.

10 Comments

  • KiraJaegar's avatar
    KiraJaegar
    Rising Spectator
    1 day ago

    Hi, same issue. Think its got something to do with thew update since it was okay before 19Aug. I also think this issue is only affecting lenovo legion laptops since mine is also a Lenovo Legion 5 pro 16ARX8. Game completely freezes after 10 mins and I have to force shutdown my laptop. I read in one of the posts on apex pc freeze that the issue might be stemming from the easy anti cheat that is perhaps flagging a mediatek driver as a cheat or some other lenovo application like the vantage software or lenovo legion toolkit as a cheat. But I can't confirm this yet, and my theory is only supported by the fact that this issue is affecting Lenovo legion laptops.

  • dfsh01sw5igu's avatar
    dfsh01sw5igu
    New Spectator
    1 day ago

    Same thing for me, until 2 days ago Apex and the laptop itself were working fine and then suddenly after about 5-10 minutes of playing (even if I just stay in lobby) the game freezes completely, I can't even switch desctops via win + tab. Tried some light troubleshooting but it didn't help and seeing this thread I suppose the issue is way more fundamental.

    Lenovo Legion 5 Pro   R9000P ARX8

  • Aevalii's avatar
    Aevalii
    New Spectator
    1 day ago

    Same here! Did a clean instal cause I thought that my computer was the problem... No fix, we need help from EA! EA_Edu​ EA_Mako​ EA_Mai​ Please sent help 😇

  • KICHI_2049's avatar
    KICHI_2049
    New Spectator
    1 day ago

    getting the exact same issue, ive been troubleshooting for hours 

     

  • Jaddu8's avatar
    Jaddu8
    Seasoned Newcomer
    1 day ago

    same thing,need to hold power button after freezing, updated everything, reinstalled apex , nothing happens, and yeah i have legion 5 pro as well

  • mute0222's avatar
    mute0222
    New Spectator
    1 day ago

    I’m experiencing the same issue. After playing Ranked or Wildcard matches for a while, my PC freezes, and I can't do anything unless I hold down the power button. My PC is a Lenovo Legion Pro 5 16ARX8.

  • Venoboss27's avatar
    Venoboss27
    Rising Spectator
    1 day ago

    have u found a solution im also having the same issue

     

  • PiccadillyDog's avatar
    PiccadillyDog
    Seasoned Newcomer
    2 days ago

    Same issue for me with 

    Legion Pro 7 16ARX8H same issue. Thinking it might be something to do with recent BIOS update? No problem with any other games...

  • theNyuu's avatar
    theNyuu
    Seasoned Newcomer
    2 days ago

    Yes, about the same. I haven't found a fix yet nothing else I can think of trying at the moment either. 

  • VoidYeager's avatar
    VoidYeager
    Rising Spectator
    2 days ago

    Hi,  this is happening to me as well and I also have a Lenovo Legion 5 Pro, mine is 16ARX8.

    This started to happen after the 19th Aug update.

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