Forum Discussion

djohan2911's avatar
djohan2911
2 years ago
Solved

APEX COIN NOT RECIVED

Hello EA support On Sunday I bought an Apex coin on the SEAGM web, after I got the code then I entered the code then exchanged it. After I checked on my Apex legend, the coin hasn't entered at all, ...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey everyone,

    Wanted to drop info on coins not being received.

    Anytime coins are purchased, the system has a 24-hour processing time which means they may not always be received right away. Playing more games is the fastest way to get these to sync up.

    If you are on a console and playing on the current gen, you can log into one of the previous gen consoles and play a match and this helps sync them up.

    If you are on a PC and you play through Steam, for example, you can log into the EA App and sync up. If it goes past 24 hours you will need to reach out live support so that they can take a look at the account. More info on this can be located here.

    You can contact our live support at help.ea.com. To request a chat or open a case through email:

    Select the game or EA App

    Then select Platform

    Manage my Account

    Chose the appropriate option

JRBaqqal's avatar
JRBaqqal
2 years ago

@EA_QueenBee 

I'm having the same problem too. I bought apex coins via EA app. But I'm playing the game from Steam. That's why it wasn't uploaded to my account. It may take too long for me to reinstall the game with the EA app. Because my download speed is bad. Is there any other method?

Thank you.

UR2BU's avatar
UR2BU
New Rookie
2 years ago

Xbox on x player here, didn't get them also.. spend €20, - trough PayPal... Refund pending 💔😡😡 apex not so amusing anymore 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @OftenDown,

    It's never a good idea to do a charge back as this can get your account banned. As I've already recommended you do on the Dutch boards, if you haven't received the Apex coins that you bought (And you bought them via the same platform that you play on), if it's been over 24 hours you need to reach out to our live support team:

    https://help.ea.com/en/contact-us/

    They can take a look for you and make sure that you get the coins you're owed.

    • UR2BU's avatar
      UR2BU
      New Rookie
      2 years ago
      @EA_QueenBee How to get in contact with live support team
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hey everyone,

        Wanted to drop info on coins not being received.

        Anytime coins are purchased, the system has a 24-hour processing time which means they may not always be received right away. Playing more games is the fastest way to get these to sync up.

        If you are on a console and playing on the current gen, you can log into one of the previous gen consoles and play a match and this helps sync them up.

        If you are on a PC and you play through Steam, for example, you can log into the EA App and sync up. If it goes past 24 hours you will need to reach out live support so that they can take a look at the account. More info on this can be located here.

        You can contact our live support at help.ea.com. To request a chat or open a case through email:

        Select the game or EA App

        Then select Platform

        Manage my Account

        Chose the appropriate option

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