Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platform(s) you play on, whether you had recently linked or unlinked an account, and which platform(s) content seems to be missing. Also please specify which platform was your main. You'll know your account has been migrated once you see a notification in-game similar to the ones below. Note that those who only have one platform linked will not see the second image as there wouldn't be anything to merge, though the account will still be converted to enable Cross Progression going forward. Cross Progression notification: Spoiler (Highlight to read) Cross Progression merge notification: Spoiler (Highlight to read) For general Cross Progression information, please see our guides below: A Quick Guide to Apex Legends Cross Progression Now that Cross Progression is here: what you need to know You can also join the discussion below if you have other questions or concerns about Cross Progression: Cross Progression Confirmed - Answer HQ (ea.com)

I had my accounts merge without giving me the progress from the ps4, is there any way I can get this fixed? I also didn’t get the merge backsplash screen in game.. just one acc is missing and the other doesn’t have the gear

I just got this prompt on my PC. It says I have 0 cosmetics and heirlooms. On my Xbox I have 4. And many many cosmetics. But I couldn’t press anything but continue and now all my cosmetics are gone. Stats and badges were retained, nothing else though.

After I got the screen that said cross-progression was being enabled, It kicked me to the main menu and has the error "Disconnect: detected data mismatch" and it persists through restarts as well as several other methods of try to fix.

I got the promp an hour ago and went through and received all my cosmetics. However now my UI is bugged and I can't click on my stats nor can I join any games except orientation matches. When I restart my game I am able to see the normal game modes but I cannot ready up or join my friends lobby as it is stuck on 'party not ready'. I am frustrated and upset, please help.

Hello,so I got the prompt to cross progress but it took my lower rated account. I switched to PC over 2 years ago and all my pc stats were gone. My console account was lvl 500 but I hadn't used it since you guys added more levels my pc account was way past level 500. I've been on pc since at least season 9, all my stats since then are gone. Is there any way for me to get my master account switched back to its highest account. I have a feeling that my Xbox account being level 500 and my pc account being lvl 200-300 caused this even though I'm in the second variation of levels (lvl 700-800)

Issues after Cross Progression is activated on your account? Check here first!

1,992 Replies

Arrettay
2 years ago
I had my accounts merge without giving me the progress from the ps4, is there any way I can get this fixed? I also didn’t get the merge backsplash screen in game.. just one acc is missing and the other doesn’t have the gear
Baedxn
2 years ago
I just got this prompt on my PC. It says I have 0 cosmetics and heirlooms. On my Xbox I have 4. And many many cosmetics. But I couldn’t press anything but continue and now all my cosmetics are gone. Stats and badges were retained, nothing else though.
skecchy
2 years ago
I got cross progression, enabled it and only got apex coins, instead of my items lmao
EA_Mako
Community Manager
2 years ago
Hey @skecchy,

Which platforms do you play on?

Did you recently link or unlink any accounts to get ready for cross progression?

What platform(s) had your content previously that you're not seeing now?
nwisniewski6
2 years ago
After I got the screen that said cross-progression was being enabled, It kicked me to the main menu and has the error "Disconnect: detected data mismatch" and it persists through restarts as well as several other methods of try to fix.
skecchy
2 years ago
I play on PC and Xbox. I did recently link the accounts but its strange as I only received apex coins. Im missing my content from my Xbox account
EA_Mako
Community Manager
2 years ago
@skecchy

If you had just linked your Xbox to this account from a different EA account, you won't have anything merged from it. We cannot merge content between different EA accounts, I'm afraid.

The content from your Xbox account would still be available on the EA account where it was first earned.
skecchy
2 years ago
How come I was able to receive apex coins?
Laro2014
2 years ago
@EA_Mako I had accidently made an account that was past the date of october 26th however that was not my issue, my issue was that I had bought the launch bundle and that didn't transfer. My fault ig but what I didn't expect to happen was that it still shows that I bought it for some odd reason, so I cannot buy it again without paying for the other one. I'm trying to see if there is a way to either reset the current one so I can re-buy it or get the stuff I paid for in lauch pack
ROYALN00B
2 years ago
Founders Badge, frame and skins not unlocked through cross progression but is still equipped from merged account.
Everything else seems to be there afaik