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djohan2911's avatar
djohan2911
2 years ago
Solved

APEX COIN NOT RECIVED

Hello EA support On Sunday I bought an Apex coin on the SEAGM web, after I got the code then I entered the code then exchanged it. After I checked on my Apex legend, the coin hasn't entered at all, ...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey everyone,

    Wanted to drop info on coins not being received.

    Anytime coins are purchased, the system has a 24-hour processing time which means they may not always be received right away. Playing more games is the fastest way to get these to sync up.

    If you are on a console and playing on the current gen, you can log into one of the previous gen consoles and play a match and this helps sync them up.

    If you are on a PC and you play through Steam, for example, you can log into the EA App and sync up. If it goes past 24 hours you will need to reach out live support so that they can take a look at the account. More info on this can be located here.

    You can contact our live support at help.ea.com. To request a chat or open a case through email:

    Select the game or EA App

    Then select Platform

    Manage my Account

    Chose the appropriate option

UR2BU's avatar
UR2BU
New Rookie
2 years ago
@EA_QueenBee How to get in contact with live support team
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey everyone,

Wanted to drop info on coins not being received.

Anytime coins are purchased, the system has a 24-hour processing time which means they may not always be received right away. Playing more games is the fastest way to get these to sync up.

If you are on a console and playing on the current gen, you can log into one of the previous gen consoles and play a match and this helps sync them up.

If you are on a PC and you play through Steam, for example, you can log into the EA App and sync up. If it goes past 24 hours you will need to reach out live support so that they can take a look at the account. More info on this can be located here.

You can contact our live support at help.ea.com. To request a chat or open a case through email:

Select the game or EA App

Then select Platform

Manage my Account

Chose the appropriate option

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