"Case Not Created" & Complete Lockout from All Support Channels (Email/Chat)

Hello,

I am writing this post to urgently report a severe, game-breaking technical issue with the EA Help website infrastructure that is permanently blocking me from contacting support or submitting an appeal.

Currently, whenever I attempt to use the automated Penalty History tool to file a dispute, the system consistently triggers a "Case creation failed" or "Case not created" error.

To ensure this wasn't a temporary local glitch, I have already performed extensive troubleshooting across multiple environments:

1. I have tried using various web browsers, including Google Chrome, Google Chrome Incognito Mode, and Microsoft Edge.

2. I cleared all cache, cookies, and browsing data before each attempt.

3. I even switched to entirely different hardware devices (different PCs and mobile devices) and connected through completely separate network environments to eliminate any IP/local connection issues.

Despite all these efforts, the exact same system error persists across all browsers and devices. The automated web portal is completely broken for my account.

Furthermore, my access to alternative support channels is entirely non-functional:

- When I attempt to use the "Email Us" option, the system stalls indefinitely. EA fails to send any automated verification or confirmation to my account's registered email address, and the web page simply freezes or forces a redirect.

- As for the "Live Chat" option, it seems permanently locked from the very beginning, making it completely impossible to launch a chat session regardless of what methods, categories, or workarounds I try.

I am trapped in an endless, broken automated loop with zero functional ways to reach a human advisor or the Terms of Service (ToS) team.

Can a Community Manager or an EA Administrator look into this back-end website error? I need someone to manually escalate this technical flaw so I can rightfully access customer support.

Thank you.