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Rising Newcomer

17 days ago

EA Support Closed My Case After Denying Badge Recovery and refusing Escalation

I‘ve played Apex since 2020. I had high-level accounts on both PS4 (S9 Master) and PC (S12–17 ranked multiple Diamond badges). After EA’s forced account merge, all of my PC data was lost — no option to preview or select which platform’s data to keep.

I only asked to restore a few specific badges I earned on both platforms. Not stats. Not level. Just visible proof of what I achieved. They refused my request outright, claimed it was “not possible,” then immediately closed the chat.

1 Reply

Midnight9746
Hero+
17 days ago
Lionel-lee10 When Respawn had rolled out Cross-Progression, they had made it to where the highest level platform account would become the "main account". As a result, the main account was the only account to keep its stats and badges, (as all other account's stats and badges were lost in the merge). I have no idea why Respawn didn't just merge stats and badges, (but I wish that they did).

You can find more information about Cross Progression here.

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EA Support Closed My Case After Denying Badge Recovery and refusing Escalation","moderationData":{"__ref":"ModerationData:moderation_data:12069869"},"body":"

Lionel-lee10 When Respawn had rolled out Cross-Progression, they had made it to where the highest level platform account would become the \"main account\". As a result, the main account was the only account to keep its stats and badges, (as all other account's stats and badges were lost in the merge). I have no idea why Respawn didn't just merge stats and badges, (but I wish that they did).

You can find more information about Cross Progression here.

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