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dt9duftmk31e's avatar
dt9duftmk31e
Seasoned Newcomer
2 months ago

MY WHOLE PROGESS

My whole account progress was reset without me knowing because I haven't played for months. My Heirloom if wraith was gone, the legends that I grinded for hours to collect was gone and my gun skins was gone too. Please help me. 

5 Replies

  • dt9duftmk31e  If you play the game on Steam or on console, did you unlink any of those platform accounts from your EA Account? (I'm asking this because your Apex progress and data is stored on your EA Account, (rather than your platform account)).

  • dt9duftmk31e's avatar
    dt9duftmk31e
    Seasoned Newcomer
    2 months ago

    I didn't unlinked  any platform accounts. Is there a way for a hacker to transfer the progress of the game to his account? because I think, my account got hacked. My heirloom!  T^T

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 months ago

    dt9duftmk31e​ Since the progress is tied to your EA Account, they would have to take control over the EA Account itself and unlink your platform accounts to remove your access to your progress, (they won't be able to transfer your progress to another EA Account).

    This is why I've suggested checking your linked accounts.

    If you cannot sign into your EA Account, you would need to contact EA Support.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey dt9duftmk31e​,

    If it's been months since you last played, it seems there must be a different EA account. The one you're posting with is brand new and hadn't even launched Apex Legends at all until very recently.

    Are there any other emails or accounts you may have used in the past? If there's an old account you're unable to access, you can contact support so they can take a look at getting that info updated. 

  • dt9duftmk31e's avatar
    dt9duftmk31e
    Seasoned Newcomer
    2 months ago

    I played Apex on my steam and when I saw that all of my stuff are gone, I uninstalled it and then installed Apex on my EA app because I'm running out of storage and then when I opened it and see it's level 1 I came back to play it on steam. My settings on Apex(Steam) is still saved on that even the key bindings and video settings, the only thing that's missing is my progress, legends and my skins and 1 heirloom which is all free because of luck hahaha. Anyway, I appreciate your help, I just wanted to try if I can still take back my stuff. It is what it is, I accept this fate. Thanks for trying to help ^^

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