Missing Heirloom and Cosmetics after Cross-save
Hello all, I'm looking for answers to fix the issue i have. I lost all my cosmetics from my main PC account during my cross-save switch worth over $200 and would frankly just like to know if i can recover them because of how much they cost, thanks! Proof can be provided as well.
Hey folks,
Did you unlink your account at any time during this process, to get everything on the same EA account?
Keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
If that's the case, you'll need to re-link the platform to its original EA account to try recovering any progress. There is not a way to transfer progress from one EA account to another.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
