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KREMlT's avatar
KREMlT
Not applicable
4 years ago
Solved

my apex legends crashes my pc

i've redownloaded it 3 times on steam and origin no matter what i do it keeps crashing when i try and play i just have to keep trying and eventually it works and when it works it runs completely fine i can be on discord youtube and another game while it runs and theres no lag but it wont start up if i have nothing else running

  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @KREMlT, 


    Let's take a look and see if we can figure out what might be causing these crashes. 

    First, have you checked to see if there might be any updates for your video drivers? You can find more info on how to check that at the EA Help website. 

    If might also be a good idea to try starting up your PC in a Clean Boot to see if that makes any difference. If there's something else running on your PC that's connected to these crashes that could help narrow it down. For more details on how to set up a Clean Boot check out the EA Help site. 

    Let me know if you're still running into any crashes after that. Thanks! 

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @KREMlT 


    Thanks for taking a look!

    Those temperatures seem fine. I think in order to get a clearer look at what might be happening we might need to look at an MSINFO. Could you pull one up and share it here when you have a chance? 

    You can find more details on how to find the MSINFO at the EA Help site. Thanks again. 

  • KREMlT's avatar
    KREMlT
    Not applicable
    4 years ago

    I have already sent one look at the 19th reply on this post

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @KREMlT 

    I saw that, but it's been about a month since you shared that one. I was hoping to see a more recent one so we can look at the error logs that have been added since then. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @KREMlT 

    Thank you! I appreciate that. 

    Looking at the more recent error reports, it looks like there are still some Radeon Software processes that are crashing. I think it might be best to reach out to AMD Support and share the MSINFO with them to see if they have any ideas on what can help stop the processes from crashing. 

    You can find more info on how to reach them at the AMD support website.