EA_Mako
Community Manager
Community ManagerRe: Lobby Glitch By Cross Progression
Hey @dolo10x,
This happens because your progress is stored on the EA account where it was first earned, not your individual platforms (Xbox, PS4).
By unlinking the platform and linking it to a different EA account, you're losing that progress from the first EA account. Progress cannot be merged between different EA accounts.
To restore that, you would need to re-link your Xbox to its original EA account. If you're unable to do so, you can get in touch with support directly to see what other options may be available.
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.
Please also check through our Cross Progression FAQ here for more details: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
