Banned Battlefield 2042 looking for help
Gooday EA forums, I wanted to share what’s been going on over the past few months with my ban in hopes of getting some extra help or advice on what I should do next. Here’s the situation: when I wa...
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Thank you for confirming that you're still unable to play. Most likely, the ban is still in place then, unfortunately.
You mentioned in your initial post that you had submitted a case (second image), so you should be able to see it via the link I shared if it was sent correctly. I should be able to give you the steps to open a case with EA Help that they can send to ToS on your behalf, but if you do already have one raised, then opening a second one will move you to the back of the queue, so it's best to double-check there first.
Ah I see thanks for the clarification. So essentially ATM I have no Case opened on the matter as when I click on in the second image submit it brings me to the third image where it does not start a case rather it wants me to open one through my Penalty History to resolve the issue. The problem being that there is no penalty's to appeal that appeal on that page thus I'm not able to submit an appeal through that. Even though I do know I have an active ban for Competitive advantage.
Thanks again for the help
OK, give these steps a try. Hopefully they'll let you submit a case.
- Select 'Menu' at the top of the EA Help site.
- Next, pick the "See all" option next to "Help by game" (it should be towards the bottom of the menu).
- Now search for Battlefield 2042 and select it.
- Scroll to the bottom of the next page and click "Contact us".
- Fill out the form (I chose 'Submit an appeal' for the issue).
- When you’re taken to the next page, there should be the option to email an agent. You should be able to explain the problem and ask that your appeal be passed to the Terms of Service team from here (I stopped at this point as I didn't want to initiate a case).
If the email option doesn't appear, sign out of your account and go through the steps again as a guest. That usually makes it show up.
Thank you so much!
I did as you said and had to for some reason submit my appeal as a guest but this time it did let me email EA on the matter, I also asked that it be passed to the TOS team as you said so thanks for the tip.
now all I have to do is wait for a response so I will update this post when that happens!
Thank you very much for your time and guidance in this!
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