They probably would have refunded after a time and so.e back and forth emails. But a payment recall dispute is a hard line to take. At least from a business owners standpoint. I dont condone that practice, but it is basically a world wide standard, that if the client pulls the pin out of that grenade that they are written off. Still, I wonder how long the wait was before that pin was pulled, can't have been long.
I spent over two hours with two different support staff on live chat to be flat out refused a refund. I feel that was a sufficient attempt only part and ample opportunity for them to do the right thing.
