Forum Discussion

Local_Healer's avatar
Local_Healer
Newcomer
4 months ago
Solved

Data loss

Ive just signed in after not playing for half a year and lost ALL of my progress? 

I’m playing on Xbox X|S version and always have, I redownloaded last night just to notice all of my progress has been erased and I have to start from level 1.

How do I fix this?

  • Hello Local_Healer​,

    did you unlink your Xbox account at any point in the last while and relink it to a different EA account?
    If so, that would explain why your progress is gone as progress doesn't move over during the unlinking process.

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hello Local_Healer​,

    did you unlink your Xbox account at any point in the last while and relink it to a different EA account?
    If so, that would explain why your progress is gone as progress doesn't move over during the unlinking process.

Featured Places