EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
Forum Discussion
@yodddd Reddit can be harsh. It's been moderated a bit better the past month. Sure, the feedback there is brutal but its VALID and coming from passionate friends. Can't say that 1 bad apple making empty threats behind a keyboard speaks for 400k + members.
CM's barely engage with regular people anyways. No wonder people feel left in the dust given the state of the game and the communications between devs/CM's.
Shame because Reddit has some REALLY good, documented feedback. Have some thick skin and engage people who are open to constructive feedback.
CM's barely engage with regular people anyways. No wonder people feel left in the dust given the state of the game and the communications between devs/CM's.
Shame because Reddit has some REALLY good, documented feedback. Have some thick skin and engage people who are open to constructive feedback.
@PapaDrach wrote:
@yoddddReddit can be harsh. It's been moderated a bit better the past month. Sure, the feedback there is brutal but its VALID and coming from passionate friends. Can't say that 1 bad apple making empty threats behind a keyboard speaks for 400k + members.
CM's barely engage with regular people anyways. No wonder people feel left in the dust given the state of the game and the communications between devs/CM's.
Shame because Reddit has some REALLY good, documented feedback. Have some thick skin and engage people who are open to constructive feedback.
if i were them i'd ignore the reddit crew and twitter mob until they learn how to speak to people in a civil manner. mutual respect and civility go a long way to getting what you want from someone or even a business. also: mike tyson quote is relevant here: "Social media made y'all way to comfortable with disrespecting people and not getting punched in the face for it."
Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often
being rudefrustrated when they phone us” 😄- @VOLBANKER_PC I honestly wish I could do that sometimes...
- @VOLBANKER_PC i have family members who work from home as customer service and they are allowed to hang up on people when they are cussing them out
@PsubondI picked the wrong word using “rude”. The vast majority of posts I see are from frustrated players, many of whom now have developed a negative state of mind towards Battlefield 2042 and EA/DICE. But there is a difference between being negative and being rude. My point was to say that as a community manager, if you can’t handle that many people have a negative state of mind as mentioned, then I think you have the wrong job. It’s like when customers phone to a call centre with a specific problem and are frustrated, some even angry. Customer service reps need to be prepared to handle such calls because it’s part of the job. (and of course they are trained for it). You can’t just throw your arms into the air and say, “Hey, I ain’t dealing with these people ‘cause they are being negative”.
@VOLBANKER_PC wrote:Imagine if someone in a customer service call centre had this attitude.
”I’m not gonna take incoming calls anymore ‘cause people are often being rude when they phone us” 😄
Well I don't know what customer service centre you've worked in but rude customers are not tolerated in the ones I've worked in.
@Psubond I think the drift of the OP was if the CMs don't engage with the community, what exactly is their role?
I agree with you that there is a lot of toxicity, angry people say things behind the protection of social media that they would probably not say face to face.
However, there are plenty of people that have constructive feedback, honest questions and quite simply want to know what happened to the franchise. They are also being ignored.
When communication fails, then the trolls get stronger, the rest end up moving on to other games. I have played since BF2 and BF2142, with thousands of hours of play. BF2142 has less than ten hours and I ended up uninstalling it yesterday. I have been hanging on for updates to see what was happening going forward. We now have that in the form of they will add a better scoreboard in March (nothing else was promised for that update). They have then said that they will start working on some things that should have been ready at launch (squad play, communication, etc) up to the start of season one in the summer (no firm dates or commitments).
So essentially the roadmap now seems to be they will try to get the game working by the summer. They will not be making it into what I consider to be a Battlefield game, hence my uninstalling it.
I did receive a feedback survey a few weeks back, but the main concern seemed to be if you had told other people not to buy the game or were thinking of it. No apparent interest in what could turn the game around for veterans.
