The amazon account connected to my EA account is from someone else who isn't alive and I don't have access to that Amazon account because it no longer exists.

I went to unlink it and it gave me a warning saying that if I wish to unlink then I would need to wait until some date in 2026 to change it again, I clicked unlink.

Now when I click to re-link it hoping that it would allow me to use my own Amazon account it refuses to and gives me a message stating:

Linked Accounts Found

Your accounts can’t be linked because the EA Account for MY EMAIL was previously linked to the Amazon account for the dead person. An EA Account can only be linked to one Amazon account in its lifetime.



For more info, visit help.ea.com

That help link is not very helpful so what can I do?

How do I open a ticket?