EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
Forum Discussion
@PsubondI picked the wrong word using “rude”. The vast majority of posts I see are from frustrated players, many of whom now have developed a negative state of mind towards Battlefield 2042 and EA/DICE. But there is a difference between being negative and being rude. My point was to say that as a community manager, if you can’t handle that many people have a negative state of mind as mentioned, then I think you have the wrong job. It’s like when customers phone to a call centre with a specific problem and are frustrated, some even angry. Customer service reps need to be prepared to handle such calls because it’s part of the job. (and of course they are trained for it). You can’t just throw your arms into the air and say, “Hey, I ain’t dealing with these people ‘cause they are being negative”.
@VOLBANKER_PC being frustrated or angry doesn't make sh****g on the person who answers the phone ok
- @Psubond No of course not. But I don’t see many people here or on Reddit doing that towards anyone from EA/DICE. Indeed many times I see posts where people say something like “Imagine being a dev in DICE and then have management make all kinds of decision which you know are dumb and will lead to disaster”. The general understanding on Reddit I think is that it’s not the people actually working hands-on with the game that are to blame - it’s various people higher up in the chain of command.
I wouldn't go over to Reddit either. Too toxic.
