EA community managers problem?
Recently this was tweeted by community manager: If they don't consider 400k member strong r/battlefield community as part of their feedback loop and they delete/ban all constructive criticism th...
Forum Discussion
@Straatford87 wouldn't a feedback loop involve giving us information or is it meant to be a one way street?
Straatford87
DICE Team
DICE TeamYou are correct, it's supposed to be a mutual discussion.
We're still working on the feedback loop communication. It's still coming, so stay tuned for that.
- @Straatford87 how difficult can it be to make a survey? you managed to make multiple in BFV, what changed that this can not be done anymore....
I don't necessarily think a survey is needed atm - they already have a short term plan on what needs fixing (scoreboards, some weapon/vehicle balances, season 1 drafts, etc.), and the constant flow of feedback and data should help them in the long term.
We have active confirmation and discussion in the form of the known bugs list and the BattlefieldComms Twitter although, yes, they could still do better.
The sheer volume of data and feedback they recieve is staggering to say the least but trust me when I say they are listening -- They quite often agree with the majority of players, we just all need to work together- @Straatford87 Honest talk...how long does it take to figure out how to communicate externally? We're almost two full months into the year and we have a single blog post and a single thread for feedback on a minor tweak to breakthrough.
Where's the early communication about what's in the March update to start gathering feedback in case there are adjustments that can be made to improve it before it's submitted to Sony/Microsoft for certification?
Where are the roadmaps, or at least early versions? Where are the forums/threads for focused feedback on specific or general areas of the game? Where is the communication about what ideas the team is thinking about now to see if the community is on board with it or instantly recoils in horror?
I mean, it took a month for an underwhelming blog post that said a whole lot of nothing, and we're almost a month after that and we still have near total radio silence.
Give us a reason to root for y'all, because as-is we honestly don't know what the team is doing. For all we know given what information is public, the team could be spending the past few months day-drinking and playing other games in the office. Are they actually doing that? Probably not. But the point being: Literally nothing public facing that DICE has said or done in the past month indicates otherwise.
I hope this isn't "toxicity", this is just blunt feedback about how supremely disappointed and frustrated at least one member of your community is. I'm not even going to go into how this poor communication is a longterm problem that DICE as a studio apparently still hasn't figured out in over a decade. Seems to me even the community managers resent the community. This culture of resentment inside DICE seemed to start with BFV and it's definitely hurt the studio. As evident by recent restructuring.
It's DICE's choice to continue down this path, but it'll most likely end up hurting the studio more than the player base.
The player base will just switch to a new game.
@TTZ_Dipsy wrote:I don't necessarily think a survey is needed atm - they already have a short term plan on what needs fixing (scoreboards, some weapon/vehicle balances, season 1 drafts, etc.), and the constant flow of feedback and data should help them in the long term.
We have active confirmation and discussion in the form of the known bugs list and the BattlefieldComms Twitter although, yes, they could still do better.
The sheer volume of data and feedback they recieve is staggering to say the least but trust me when I say they are listening -- They quite often agree with the majority of players, we just all need to work togethercommunication should be a two way street. i don't consider a tweet once a week communication. we should have a roadmap by now with the understanding that things can change on it
@Psubond
If they went back to Premium we would probably have the roadmap you're looking for but this live service model will always be "**subject to change". By delaying S1 again they have effectively erased the ability to guarantee any timeline for content outside of weekly challenges (these are done months in advance).
Obviously there is room for improvement, I just think they have backed themselves into a corner at the moment - once they get over this first hurdle, we should in theory see a more dedicated timeline + roadmap- @TTZ_Dipsy The model doesn't impact roadmaps in the slightest, there's no difference if DLC would be paid or free. And we're not even talking a content roadmap, which is what DLC is for, many of us are talking a roadmap for the next 3 months where DICE is focusing on addressing core issues within the game.
If they're nearly 2 full months into the year and don't have a plan for the next 3 months of work so they can hit their "early summer" target for S1, they're further behind and the game is in a rougher state than we thought. - @TTZ_Dipsy i would pay for a premium pass to avoid this *. i already paid an extra 40 bucks for year 1...
@Psubond wrote:
@TTZ_Dipsy wrote:I don't necessarily think a survey is needed atm - they already have a short term plan on what needs fixing (scoreboards, some weapon/vehicle balances, season 1 drafts, etc.), and the constant flow of feedback and data should help them in the long term.
We have active confirmation and discussion in the form of the known bugs list and the BattlefieldComms Twitter although, yes, they could still do better.
The sheer volume of data and feedback they recieve is staggering to say the least but trust me when I say they are listening -- They quite often agree with the majority of players, we just all need to work togethercommunication should be a two way street. i don't consider a tweet once a week communication. we should have a roadmap by now with the understanding that things can change on it
Spot on, communication (or rather lack-there-of) is what we've been screaming for especially with the delays.
I can't for the life of me figure out what the reason could possibly be for not putting out a roadmap at a bare minimum.
Do they just not know what they are gonna do? Why in the hell is this TOP SECRET?
@Ironhead841 wrote:I can't for the life of me figure out what the reason could possibly be for not putting out a roadmap at a bare minimum.
Do they just not know what they are gonna do? Why in the hell is this TOP SECRET
Nothing of that should be top secret. And what definitely is NOT top secret is to tell us what you have gathered and WHAT EXACTLY you are communicating about what your player base expects.
But NOOOOO, if the CMs would post THAT (even though it cannot -- by definition -- be secret as it is the input from us to you), then they would lose the convenient excuse you pulled off the last time after release, stating that the expectations of the players of what the game should look like where somewhat 'unexpected'.
@Straatford87 wrote:You are correct, it's supposed to be a mutual discussion.
We're still working on the feedback loop communication. It's still coming, so stay tuned for that.
Finally!!! Where were you long lost friend? This forum has been spitting ‘civil’, constructive feedback before the pre-launch. Responding with a “good idea” or “will think about it” could’ve went a long way.
P.S. will the feedback looks ever talk about improving squad cooperation? I have a good, simple idea for it.
10$ In charity says he won’t replay to this
- @Straatford87 Please. lol. This forum has a TON of good, well written topic with all the feedback you need. A ton. Did i say a ton? Why have us repeat the same things over and over again. And now wait for a 'feedback loop'?
All you need is a pen and paper, a cup of coffee and maybe a day to go through these various topics here. Also, the most obvious thing you already know. Play your own past titles. Play BF 1 and then try 2042. This feedback loop is a waste of time. (IMO)
PS: Forum mods: there is no need to suspend people for voicing their honest opinion. I did not insult or was rude in anyway. Just to clear that up before their fingers twitch for that suspend button.
@Psubond wrote:
@TTZ_Dipsyi would pay for a premium pass to avoid this *. i already paid an extra 40 bucks for year 1...I agree, the premium pass brought guaranteed content every 3 months, 4 new maps etc....
And most importantly we knew what would be in each DLC in advance. !
- @RayD_O1 That's down to DICE back then knowing what they were doing and having good leadership and has nothing to do with how they fund ongoing development.
This is a very difference DICE than the DICE that launched BF4.
@Ironhead841 wrote:
@Psubond wrote:
@TTZ_Dipsy wrote:I don't necessarily think a survey is needed atm - they already have a short term plan on what needs fixing (scoreboards, some weapon/vehicle balances, season 1 drafts, etc.), and the constant flow of feedback and data should help them in the long term.
We have active confirmation and discussion in the form of the known bugs list and the BattlefieldComms Twitter although, yes, they could still do better.
The sheer volume of data and feedback they recieve is staggering to say the least but trust me when I say they are listening -- They quite often agree with the majority of players, we just all need to work togethercommunication should be a two way street. i don't consider a tweet once a week communication. we should have a roadmap by now with the understanding that things can change on it
Spot on, communication (or rather lack-there-of) is what we've been screaming for especially with the delays.
I can't for the life of me figure out what the reason could possibly be for not putting out a roadmap at a bare minimum.
Do they just not know what they are gonna do? Why in the hell is this TOP SECRET?
Yep players have been clamouring daily for transparency regarding where BF2042 is going in future updates.
Your own forum thread "Improved feedback process " which you started 3 weeks ago has been asking for a road map and asking when the Feedback Loop is starting but unfortunately we are no further on.
Keeping players in the dark results in a build up of frustration and mistrust which is clearly evident when you read the daily forum posts.
As you say the sooner they publish a road map the better before any more players jump ship. !
BF Community: PLEASE DICE COMMUNICATE WITH US!
DICE: We hear you, we're committing to improved communication!
Also DICE: Goes silent for a month while giving no visibility on the March update in order to get feedback from the community.
BF Community: PLEASE DICE COMMUNICATE WITH US!
DICE: Why are you so toxic?
