False positive bans
I just got a false positive banned from BF2042 this morning, while I was not even home... how is this even possible? I guess its rip my ultimate edition. I believe another user @Gryphonv got the sa...
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Un FKN believable...
"Hello,
We have received your most recent correspondence expressing concerns about the action that was taken on your account.
After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.
Due to this violation, we will not remove the sanction that was applied to your account.
You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
After completing two full investigations into your complaint, we consider this matter closed."
How exactly do they investigate in within an hour and then still not disclose WHY?!?!
Ok... time for another phone support... and someone gonna get an earfull.
if they just remove PC FROM CROSSPLAY...
IT WILL BE A DREAM FOR CONSOLE PLAYERS
Earfull given. They sent over yet another request to take a look at the case and also asking if it's possible that AutoHotKey could have been what flagged EAC. I'm hoping to get a response back as quickly as the last... I won't be able to sleep till then because I'm so furious.
- @-NME-M0710NM4N Sorry to ask but just to clarify, is it your bank asking for those requests?
- @thegoodcharles No nothing to do with my bank since I haven't even spoken to them about a charge-back.
This is all EA. They requested the ban be looked at a 2nd time and the email back stated they did another investigation and that I was still found to have been cheating... and they won't tell me how exactly I cheated. So now waiting for a 3rd investigation and clarification on if AHK could have been the issue. It can not be true that you cant be told why you are banned. It does not seem reasonable. At least just whether it's a 3 party software or something you did wrong in the game. But nothing at all is just not Ok, imo.
@SirBobdk wrote:It can not be true that you cant be told why you are banned. It does not seem reasonable. At least just whether it's a 3 party software or something you did wrong in the game. But nothing at all is just not Ok, imo.
Well, sir, try to explain that to the incompetent EA workers.. good luck on that one.
- @SirBobdk It's a complete cluster fk. And them saying "unable to provide any details regarding our internal procedures" is a bunch of BS. Did I ask how their EAC works, how they ban etc? No... I asked what "exactly" was I banned for... that is NOT asking about an internal procedure.
Imagine being pulled over by a cop and this is how it goes down:
You: What did I do officer?
Officer: You broke the law.
You: How and when did I break the law?
Officer: I'm not gonna tell you.
You: But officer I didn't do anything!
Officer: I don't care... now pay the $1000 and step out of your vehicle because we're gonna take it.
See yourself standing on the side of the road holding a fine and watching your car be towed away.
So... now you're supposed to just be perfectly fine with what just happened?
Pfft! - @-NME-M0710NM4N EXACTLY. THANK YOU
You will not be told the exact reason why your banned because in the past many people when told specifics of their ban went straight to their cheat provider to tell them that their cheats have been detected.
The cheat providers actively tell them to try get specifics of the ban so they can work around such issues……that’s WHY!
Well, I got my email this morning giving me the exact response I expected. I don't really understand why they are writing people off so easily when there is clearly an issue. Hell, if nothing else why not give people the benefit of the doubt, because if we really are cheating we'll just get banned again, right? So why the apprehension? I really believe at this point they are actually banning random people so they have good numbers to report, and claim they're making a difference against cheaters.
- @emerson1975 Well if that's true that's just outright stupid. Cheats have been around forever and whenever a game developer changes something to stop cheats then the cheat developers turn around and fix whatever is needed for the cheat to work again and then the vicious cycle starts all over again to Infinity.
But I don't care because I'm going to keep asking. Don't have to block my phone number to stop calling and asking. Because I'm not just going to let them take my 300 hours and my $95 without a damn fight. - @-NME-M0710NM4N It’s just one of many tactics used to try slow down development of cheats.
No game developers or anti cheat tell you specifics of bans anymore and haven’t for years - @SpookieSkeleton I don't know what to believe at this point. I feel like their needs to be at the very least... some semblance of transparency and not just some vague accusation and expect us to just accept it.
- @emerson1975 That was like 10 years ago. I really hope everyone stops using this theory because it's seriously flawed in so many aspects. The cheat providers are way past this point.
If people use cheats from a cheat provider I am quite sure both themselves and the cheat provider already understand why they are handed the ban.
In my case the detection is described as the following,
"EA cheat is saying that they cannot tell exactly why the user have been banned. They have found an external injection in the user's BF2042 client that they classify as using an intentional and invasive technique. The fingerprint is matching known aimbots and/or map hacks."
I'm quite happy with the depth of that description, but I would further like to work with EA support to find out more about this false positive. I'm sure they would still find, whatever it is, on my computer and fingerprint it more closely and then hopefully whitelist it, or maybe rework the technique they are using to finding these injections. - @indi81 First off... how the heck did you pull off getting such an explanation and I get a "unable to provide any details regarding our internal operations."?
As for this injection they mention in your case... do you happen to use AutoHotKey? I'm waiting to hear back from my 3rd attempt to get this overturned, if my use of AHK may have triggered the ban. - @indi81 Ok please share this so we can all see?
- @emerson1975 it's in a private chat over private channels under discretion. Not giving any more details as I don't want to cause trouble.
@-NME-M0710NM4NAre you serious…autohotkey is basically macro’s and is against tos and is banned in multiple games!
This is all starting to make much more sense now
vor 4 Minuten
First off... how the heck did you pull off getting such an explanation and I get a "unable to provide any details regarding our internal operations."?
As for this injection they mention in your case... do you happen to use AutoHotKey? I'm waiting to hear back from my 3rd attempt to get this overturned, if my use of AHK may have triggered the ban.As he's living in europe he has filled a GDPR-request (General Data Protection regulations) refering to article 15, which is part of the Law within the European Union. Done the same, but still waiting for an answer. Regarding GDPR a company has to hand over additional data/explanations if asked for. So he might just have asked them about further details and exact reasoning according to our laws as EA is having a lot of branch offices all over europe and Dice HQ is also located over here.
- @-NME-M0710NM4N Nope, no autoHotkey here. I have been using it ages ago for sound device swapping but that was several years and other computer(s).
- Logitech G Hub (for configuring mouse DPI and keyboard RGB, no macros)
- Steelseries Engine app for headset
- Discord
- Nvidia GFE
- Display Fusion for desktop management/Window positioning
- Forticlient for VPN
- Windows Defender - @emerson1975 Macros? My keyboard and mouse both can do macros. Even one of the Reps I was on the phone mentioned how he never has had issues with his macor capable hardware.
It's not my fault they can't code a game properly and was sick of not being able to use vehicles like the Bolte etc because of their hardcoding of Look Left and Look Right. So I used it for a couple weeks till I got tired of having to turn it off and on all the time. - @indi81 Hmm the only things I have in common with you is Logitech GHub and Nvidia GFE.
@QU4NT0RMust be nice living in a country that helps protect it citizens from BS like this.
@-NME-M0710NM4NAhk is why your banned as it’s a 3rd party programme that can manipulate key strokes lol.
It’s banned in plenty of games.Just a mere reading of the tos will tell you not to use it
