File a formal complaint

I would like to file a formal complaint against EA Support. 
Previous topics about this have replies from Answers HQ saying they can do it here, so that's what I'm doing. 

I play BF2042 and have played BF in general since the series was created. 
I randomly received a Ban yesterday with a claim of 'cheating', but no evidence or background. 
I filed an appeal and they just said, 'our system says you were cheating so you are', still with no evidence. 

I have never cheated in any game, ever, and have been playing online games for over 2 decades with no issues. 
This is personally insulting after putting so much money into EA to have them just say 'screw you and the horse you rode in on.'

Does EA not consider the possibility of false positives? There are hundreds of examples out there of people just waking up to a ban with EA offering no evidence or support. 
Live chat appears disabled. Phone support is a dead service and the options for a rep just hang up on you. 

I demand this be reviewed by escalated support and I be given evidence of this claim. 
I'm 38 with 5 kids, and this is one of the few things I have after work to relax and I won't just sit by while it's stolen from me by incompetent systems.