Locked out of my account due to EA's verification code delivery issue
Hi everyone,
I'm posting here after exhausting every support option available to me, hoping someone from EA or the community can point me in the right direction.
The Problem
I cannot access my EA account despite knowing my correct email and password. The issue is not on my end — EA's email system does not deliver verification codes.
What I've Already Done
I have spent over 6 hours across multiple support chat sessions trying to resolve this. In that time I have provided agents with:
- ✅ Correct account email and password
- ✅ Billing address registered on the account
- ✅ Last 4 digits of payment card on file
- ✅ Date of birth
- ✅ Origin/EA username
- ✅ Order numbers for recent purchases
- ✅ Bank slips and payment screenshots
- ✅ Proof of purchase for Battlefield 2042, Battlefield 1 and Battlefield V
Despite all of this, every session has ended with "verification failed" and a suggestion to "try again in a new chat." No agent has been able to escalate my case to Tier 2.
The Catch-22
My dynamic IP (Vodafone Ireland) changes every 2-3 days, which the verification script appears to treat as suspicious. However, every login in my account history originates from the same provider — only the IP address itself changes, which is completely normal for any home broadband user.
EA's own email delivery failure is what's blocking verification — this is not something I caused or can fix.
What I'm Looking For
- Has anyone else experienced this email delivery issue?
- Has anyone successfully gotten manual account verification done by a Tier 2 agent?
- Is there any direct contact route that bypasses the standard chat script?
I'm not asking for anything unreasonable — I just want access to an account I've owned for 15+ years and games I paid for. Any help or advice appreciated.
