Solved
My account got banned for no reason!
Hi, A message pop up saying that my account got banned and I don't know why!, I never used hacks in any online game and I just buyed a Geforce now and a EA play subcription to play BF2042 then this h...
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EA_Darko
Community Manager
Community ManagerYou will need to speak to our Terms of Service team in relation to any ban @Miguelitoplaysbr
There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
My problem has already been solved, I talked to them and they told me what to do to get my account back, I can access my account now and play online again, thank you anyway for the response.
I don't know how to close this topic
- @Miguelitoplaysbr
Good to hear you got sorted. 👍 - EA_Darko
Great to hear that you got it sorted @Miguelitoplaysbr
Darko
@Miguelitoplaysbr wrote:My problem has already been solved, I talked to them and they told me what to do to get my account back, I can access my account now and play online again, thank you anyway for the response.
I don't know how to close this topic
care to share the details on what happened?
They said my account got blocked for security reasons because they detected unusual activity in my account, so they recommend me to change my password, use login verification and update my Ea account information, after I do all that I was able to use my account again
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