Back in bf2 they actually used to communicate...even do right ups in the forums explaining things, doing Q and A.
It's amazing how much it drops the intensity of things when you actually talk to people, people will even forgive things they just couldn't fix because they were let in on why it was an issue.
By outright ignoring the forums and going dark they stop being people and just sort of become a soulless void that the masses feel like they have to scream at to get a message across and never get any response back to say the message is understood.