Re: False positive bans

EA is accusing me of the fowling 

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
•  1 use software that interferes with or disrupts an EA Service or another user’s account.
• 2 use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
•  3 use software or cheats that disconnects other users from the EA servers.

First, i do not have the knowledge to know which software is interfering with EA services, they should inform us before buying the game which software is incompatible.

Second, what are undocumented features exploits or cheats in-game, i have only heard of hacking, if exploits mean playing the game in co-op with bots to level up the weapons because the game was so bad in multiplayer that leveling up was such a trauma and if doing this is reason to ban me forever from a game which i paid 59.99 euros that is the equivalent of 10% of the minimum wage in my country and coming from a Company that sells game that are full of bugs and not finished and that in previous releases they left players with servers full of true HACKERS and as i have witnessed don't disrupt EA services, I call THIS HYPOCRISY and lack of Moral.

What type of system is this, that just bans you forever with no real evidence t, i just played the game, PERIOD, it was their; CO-OP MODE with bots.

Third, I  don't cheat, i was trying to level up in co-op with bots that alone is a prove.

EA is incompetent because it is far easier to just ban than to have a system that differentiates true cheaters from players who take advantage of the bad design of maps, they should just fix the bugs and glitches and then penalize players by downgrading the XP. It's totally unfair to deny me access to the game, i did it because it was there, EA gave us that possibility.

In conclusion, i don't have money or time to sue EA, but i have my opinion to give anyone who ask me about this game and EA, and most of all i have my kids that are gamers starting to be adults and they will never buy another EA game, this company is one of the big problems with the game industry.

@RevyngeV2 I had the mouse issue after the update but I didn't delete any files. I fixed it by restoring the controls under on foot - movement to default. After I got it working logged off and went to bed. 

@RevyngeV2
That definitely isn't the issue with mine, I hadn't played the game in about a week prior to being banned.
First time for a week, that I launched the game, was when I got the email, to check if it was a legitimate one, I honestly thought it was a hoax.
I was actually waiting for the patches and fixes so that I could enjoy the game.

@RevyngeV2 Certainly not a reason. I have altered the settings file to fix this problem to me (removed the ConceptYaw lines to reset it to defaults) and no issues with that. After all, removing the file was an official recommendation how to fix the problem.

@RevyngeV2 It seems you have already concluded that removing the files for the mouse fix was not the problem, but I'll add to that by letting you know that I did not do this and was still banned.

My best bet is it was the solo & co-op mode farming after update 3, which I did do. I thought that I better take advantage of it while it was there, expecting it to get patched and they perma banned me for it.  

@UP_MetalGear

I'm pretty sure they implemented a line or two into their version of EAC that reads along the lines of;

IF
(Player) kills > X number of AI
OR
(Player) achieves Y number of unlocks
in Z amount of time/matches
THEN
Flag/Ban

To me it's the only thing that makes sense. It's a bit of code placed in that flags certain activities, it could have been done with the intention of flagging the Bot Farmers, which is great.
But their values could have been too broad and picked up legitimate players just using the Solo/Coop mode to practice.

But unless they tell us WHAT we were flagged for, we'll never be able to work it out.

I'm also pretty certain that it was something they did PRIOR to Update 3, or they set it to retroactively check players values.
As I have stated previously I didn't play the game for about a week leading up to the 3rd Dec (The date of my ban).

Hello,

We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service

Is there not a single person in the ToS department willing to step up and work with us users/customers on these issues. We have been more than compliant with these dispute claims but no one that reviewed my case asked for anything from me or even acknowledged me as another person. We're just another account to them.

@ItsOnlyM3-NL
That's kind of the thing for me too.
I don't have any intention of playing the game now, not after the way they've treated people and handle this situation.
But at the very least, I want them to fix the issue, and remove the ban from my account.
I wish I'd never come back to the franchise, it's been such a horrendous experience.

@tyler2451 
Honestly, at this point, I'm thinking the responses are fully automated and no one is actually reviewing them.

They don't ask for further information, they don't address any concerns that were raised in their response, it's just the same 3 emails sent to everyone at each stage of the process.
First Dispute, send mail A
Second Dispute, send mail B
Third Dispute, send mail C ,and then, Ignore all further Disputes from this User.

@xSniper1982I obviously don't know, but I will say that it almost certainly isn't from farming AI.

If it was half the community on both PC and console would have been banned by now. 

The problem only seem to effect PC players though. That alone should be enough proof that is isn't farming related as people have been doing that on all platforms. (There hasn't been a single report anywhere of any console only users getting banned)

Hi, yes i got banned in that day at that time, but i don't recall having that issue with the mouse.