Community Manager@Kaptyn027 @Tank2042Man
Clearing the cache by power cycling and rebooting the network is a good place to start. This very well could be an issue we need to flag down to the team but it's smart to go through some basics first to make sure those bases are covered. We have to come into posts thinking players aren't super tech savvy because most aren't. Whenever there is a matchmaking issue where it stalls forever, getting a fresh connection to our servers can sometimes repair it.
Can you let me know if these basic steps don't get you into a game?
Try rebooting your network and power cycle the console.
PLAYSTATION:
Reboot the power to the modem/router
How to power cycle your PlayStation console
XBOX:
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
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@EA_Blueberry wrote:@Kaptyn027 @Tank2042Man
Clearing the cache by power cycling and rebooting the network is a good place to start. This very well could be an issue we need to flag down to the team but it's smart to go through some basics first to make sure those bases are covered. We have to come into posts thinking players aren't super tech savvy because most aren't. Whenever there is a matchmaking issue where it stalls forever, getting a fresh connection to our servers can sometimes repair it.
Can you let me know if these basic steps don't get you into a game?Try rebooting your network and power cycle the console.
PLAYSTATION:Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Fyi.... "Power Cycling" doesn't clear the cache on the PS5. There are two ways that I know of that will. One is in Safe Mode where there is an option called "Clear Cache and Rebuild Database". Sony says you can clear the cache "if you’re experiencing system feature issues or performance drops". I honestly don't get how that would help in this situation but oif the OP or anyone else is so inclined to try, they could go ahead I guess. Just know that cycling the power isn't going to do anything to the cache.
....oh, the other way to clear the cache apparently is to shut off the system (make sure it shut off, not in stand-by) and then unplug the power cord from the unit, not just the wall. I'm not sure why it needs to be from the unit but several sources repeat this.
Anyhow, I thought I would point this out so folks are not wasting their time. On that note, I have never needed to clear the cache on my PS5 for system issues nor any game I've played on it which have been many. Now that I think of it, I only had to do it once on my PS4 and that was actually to rebuild the database due to a corrupted system file.
This issue the OP speaks of has been repeated by several others in varying degrees of severity. I highly doubt the issue is with those customer's systems in most cases.
