Forum Discussion

p3kl055xt9zg's avatar
p3kl055xt9zg
3 years ago

2042 is stuck on “Connecting to online services” screen

Every time I boot up 2042, I get an infinite “connecting to online services” loading screen. I assume it might have something to do with the fact that I’m stuck playing the trial even though I purcha...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @p3kl055xt9zg,

Have you actually played the trial of the game and do you have EA Play by any chance?
8wpntx45d6uu's avatar
8wpntx45d6uu
3 years ago

I have the same issue but I bought the physical game from xbox live. I reset my password, closed out the game and even restarted my xbox hoping it just needed to reset. I just want to log on and play the game. Any suggestions? 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @8wpntx45d6uu,

    Have you played the trial in the past?
    • 8wpntx45d6uu's avatar
      8wpntx45d6uu
      3 years ago

      Nope. Just bought the game for xbox one. 

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @8wpntx45d6uu, alright. And what is the exact error that you get? Do you also get to see the request to reset your password?

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