48 hrs still cant join Error code: 1:4688822970:1502I:-1057125876O:0B
Can’t log in error: 1:4688822970: 1502I:-1057125876O:0B been getting this since i downloaded the game even tried different generation of consoles and nada GT: CuddlinUrDad
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @AK74x770,
There are some things we can try which may help with the error you've been seeing.
First, can you try running through the basic connectivity troubleshooting steps from the EA Help website to see how that goes? If you're still having any trouble after that please let me know. Thanks!
Tired all applicable steps still no solution. While having highly anticipating the release of this game and money spent I hope you and your team can track this down for us
- EA_Kent
Thanks for giving it a shot!
Can we also try setting a different DNS on your Xbox to see if that makes any difference? You can change the DNS using the steps below:
1. Open your Xbox Settings2. Select All Settings
3. Select Network
4. Select Advanced Settings
5. Select Change DNS Settings
6. Choose Manual
7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've heard a few people say that using the public Cloudflare DNS can also help (Primary DNS: 1.1.1.1).
8. Save the changes
Let me know if you're still running into any connection errors after that. Thanks!
While I an now able to log in for short periods of time. I am 100% positive it is not an issue on my end I have tested everything on multiple consoles to include different a ISP if I dont get the code in the start of the thread I receive numerous others see attached
