AMD Crash Direct X
Game crashes AGAIN with DirectX Failur! AMD Radeon 6800XT Picture in attachment!
Forum Discussion
EA_Kent
Community Manager
Community ManagerThank you! I appreciate the info.
I've seen some cases where DXGI errors like this can point to driver issues. If possible, can you try a clean uninstall and reinstall of your drivers to see if that helps? Let me know if you're still running into any crashes after that. Thanks!
Hey Kent,
I actually just did that recently because of this exactly. I completely wiped the drivers and reinstalled and it did not help unfortunately
- EA_Kent
I appreciate you giving it a shot.
Do you currently have Radeon Boost enabled in your Radeon software? If so, can you try disabling that to test and see if it makes a difference? A few people mentioned that they were having trouble while it was enabled, so I'm curious if that might make a difference here as well.
Welcome to the club buddy
P.S - Don't waste your time troubleshooting the problem because it's not an issue on your end and thousands of people has the exact same problem.
While I understand many people are also having this issue, it is still beneficial to work through this process so the developers can try to pin down what it is and release a fix. Just spouting off "EA isn't fixing it, look at all these accounts" isn't conducive to getting an issue fixed in software. The more data you collect, the more it shows how many are affected. This process allows them to weed out cases from the data where it might just be a less technically adept user missing an important step. If 700/1000 people haven't updated drivers you are left with 300 cases that might actually have an issue, or could be a vagrancy of their hardware. However, if 1000/1000 are having this issue, it's more likely to be a systemic issue with the software itself. So, respectively let the EA community managers do their job and collect the data for their team. Do not discourage users from submitting issues. And lastly, be patient. Obviously it is extremely * that a released game has this many crashing issues, but this is the hand that was dealt and it will not get better by forgoing using the processes available to us to let the team know we the gamers need help
No boost on. Barebones settings since Radeon options have been known to cause excessive amounts of lag at times. All I've got is what I need for freesync.
- EA_Kent
Got it, thanks for the update!
Does it seem like it's crashing at any specific point in-game? For instance, does it happen when you're opening a particular menu or interacting with something, or is it just entirely random?
