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Hey @Penguiin1337,
Thanks for attaching that DxDiag file.
It looks like there are quite a few repeated instances of crashes due to a Microsoft Edge process here. Can you try a clean boot of your system to see if this issue persists after that point?
- 4 years ago
Hey @EA_Mako ! Thanks for your fast reply.
Well, I was able to pin down the reason for my problem. Let me explain before: After posting this thread and before you answered I tried some tricks and tips various threads. And I actually made it worse! After a while my game kept crashing either after the EAC loading screen, the loading screen just before the menu or within the menu. I installed and reinstalled some stuff, deleted folders, nothing worked. So i sat down and had a clean install of Origin, the EA Beta App, Battlefield and my GPU Driver. Then I saw your answer and was like okay, lets do a clean restart as well and give it a go. My hopes were crushed pretty fast, as the game crashed in the loading screen. I went back into my bios, reverted ALL settings back to normal. Started the game and here we go: i was able to play. I quit after some minutes and kept a closer look on some settings:
GPU was at 70% , CPU at 95-100% (every core), temps were around 70° for both GPU and CPU. My game settings were Ultra with DLSS and I got around 60 FPS. So far, so good.
BUT I was curious since I was able to play 33h + Beta with my OC settings without one single crash and then I remembered it: I recently put the AVX Offset setting in my Bios from -2 to Auto. And guess what: THIS is the problem. The AVX Offset on "auto" crashes my game, because AVX instructions use more power (at least thats the short explenation I read online) and my system somehow cant handle the game running at 5GHZ. So now, with AVX Offset set to -2 the game runs at 4,8GHZ on all cores. GPU still at 70% ; CPU still at 95-100%, temps are around 70 and 75 and my frames are boosted to 85 - 110 FPS (same settings).
Maybe this is a solution for other people, experiencing game crashes.And now I do have a question: How is the AVX Offset related to my crashes? Why cant my pc handle it at 5GHZ? Also, I had the same damn problem with Apex. Had to set the AVX Offset to -2. But now, I thought well, its not the Source Engine, I can put it back to "auto". Or is this not-engine-related?
- EA_Mako4 years ago
Community Manager
Hey @Penguiin1337,
Thanks for all the details with this update! Glad to hear you were able to get this working again after changing those BIOS settings back.
I couldn't really speak to why that's happening, but there are a number of other similar reports regarding the CPU usage over in this thread. That may be the best place to keep an eye out for now, though I definitely appreciate letting us know what's gotten this back to a playable state for you in the meantime.
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