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BetaFieldPlayer's avatar
BetaFieldPlayer
New Vanguard
3 years ago

Battlefield 2042 crashing to tesktop with new GPU.

Hello, Last week i installed a new video card the Intel Arc A770 i didnt have any problems, i uninstalled the nvidia driver from the older card with DDU and then i installed the Intel driver. Today...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @BetaFieldPlayer,

The Intel Arc GPUs are unfortunately not one of the officially supported GPUs for Battlefield 2042. Please see the system requirements for the game: https://www.ea.com/games/battlefield/battlefield-2042/buy/pc#system-requirements.

If you're using hardware that is not officially supported by the game, it's indeed possible that you experience less-optimal performance, or in your case, crashes etc.

The Intel Arc GPUs are still quite new and I would assume that Intel is still working on the drivers to make them more stable. Maybe it's a good idea to get in touch with Intel and mention that you experience crashes with their GPU?
  • BetaFieldPlayer's avatar
    BetaFieldPlayer
    New Vanguard
    3 years ago

    @EA_LeeuwHello,

    I added 2 crashlog files, can you do something with these files?

     
    • BetaFieldPlayer's avatar
      BetaFieldPlayer
      New Vanguard
      3 years ago

      I think i know why the game crashed, after the window 11 clean install the Hz is set to 60Hz in the 

      advanced display settings and the ingame Hz is 239.76Hz after setting the Hz from 60Hz to 239.76Hz the game runs smooth again.
      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @BetaFieldPlayer, good to hear that you've figured out a workaround. However, please note that the GPUs are still not officially supported by the game. Which could mean that you will experience other issues as well down the line.

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