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AbEzZy88's avatar
AbEzZy88
2 years ago
Solved

Battlefield 2042 won’t load. Keeps telling me to reset password

So I recently got back online after a few years. I get a “please reset your password” screen with a QR code. I’ve done that and it does nothing. Then it takes me to an error screen. Any help would be appreciated 

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @AbEzZy88 Thanks for sharing the screenshot!

    We might be having a different connection issue than needing to update your EA account password. 

    Can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Cheers!

7 Replies

  • AbEzZy88's avatar
    AbEzZy88
    2 years ago

    This one. Thanks for the help. I think the server is down. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @AbEzZy88 Thanks for sharing the screenshot!

    We might be having a different connection issue than needing to update your EA account password. 

    Can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Cheers!

  • AbEzZy88's avatar
    AbEzZy88
    2 years ago

    I appreciate all of the input but I’ve done everything except change my nat type from 2 to 1. And I’m not dealing with all that. I suppose I just wasted my money since I can’t play it. I figured the update would resolve this issue but I am wrong. Thanks everyone 

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